Refund policy
At LAVANPRO, your satisfaction matters. Our 30-Day Risk-Free Promise ensures you can shop with confidence. If you’re not fully happy with your LAVANPRO Hair Diffuser, we’re here to help.
Returns
You have 30 days from the date of delivery to request a return.
We accept returns for items that are unused, or opened and gently tested, as long as the product is not damaged due to misuse, accidents, or neglect.
Return Shipping Costs
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If you are returning the product because you changed your mind or are not fully satisfied, you will be responsible for the return shipping cost.
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If the return is due to a product defect, damage, or an error on our part, we will cover the return shipping or provide a returnless replacement/refund when appropriate.
How to Start a Return
To initiate a return, please email us at info@lavanpro.store with your order number and the reason for your return. We will provide instructions and return authorization if approved.
Refunds
Once your return is received and inspected, we will notify you of the approval or denial of your refund.
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If approved, your refund will be issued to your original payment method within 5–7 business days.
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Original shipping charges are non-refundable unless the return is due to a product defect or shipping error.
Exchanges
We offer exchanges for defective or damaged items. To arrange an exchange, please contact us at info@lavanpro.store.
Non-Returnable Items
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Items heavily damaged due to misuse, accidents, or improper handling.
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Final sale items (if marked as non-returnable).
Questions?
For any questions regarding returns, refunds, or exchanges, please reach out to info@lavanpro.store. We’re happy to assist you!